The customer may only return products to MJT Controls, and receive a credit or refund, on the following conditions:
The customer may only return product(s) to MJT Controls for a refund or credit with the prior consent of MJT Controls.
Return must be made within 30 days of the date of delivery (as stated on the delivery documentation).
Products must be returned to MJT Controls in their original unused condition and packaging in a condition which will enable them to be immediately fit for re-sale. The customer must provide MJT Controls with the relevant MJT Controls reference number and invoice details when returning the product (or other proof of purchase).
Where specific instructions appear on a product regarding its return, the customer must follow such instructions.
If the customer does not quote invoice details or the MJT Controls reference number, as on the original dispatch note, the credit will be based upon the lowest sales price.
For products returned due to customer error or no longer required and returned in accordance with the above, a re-stocking charge (reflecting the manufacturer's re-stocking charge) of the invoice value, subject to a £5.00 minimum, will be applied.
Where the customer returns products to MJT Controls not in accordance with the above, e.g. after 30 days from the date of dispatch and/or in an unfit state, MJT Controls will refuse delivery or may apply a re-stocking charge which relates to the actual cost of reprocessing (subject to a minimum 25% of invoice value and a £5.00 minimum).
This returns policy excludes Printed Circuit Boards, non-catalogue products and specifically manufactured products.
All products are returned to MJT Controls at cost to the customer and at the customer’s risk. MJT Controls accepts no responsibility for any loss of or damage to them or any items received by MJT Controls with them.
Products to be returned to MJT Controls should be adequately packed and despatched freight prepaid, clearly labelled to:
MJT Controls Ltd
Unit 10 Novers Hill Trading Estate
Novers Hill, Bedminster
Bristol, BS3 5QY.